Faster claims. Stronger compliance. Better member outcomes.
Reclaim
A modern, end-to-end platform for faster claims, stronger compliance, and better member outcomes.
Built on Microsoft Power Platform, Superware’s Claims Processing System brings claims, documents, workflows, communications, compliance, automation, and reporting into one secure ecosystem - helping Australian superannuation funds manage claims with greater efficiency and confidence.
The claims management solution your fund can rely on
From initial claim lodgement through assessment, decision and final payment, Reclaim is purpose-built to help Australian superannuation funds manage the entire claims lifecycle through one connected platform.
Built on Microsoft Power Platform, Reclaim combines structured workflows, automation, secure document management and real-time reporting to help claims teams reduce manual effort, improve visibility and deliver better experiences for members.
Centralised, end-to-end claims management
Manage claims through a single, connected platform that reduces manual hand-offs, spreadsheets, shared drives and disconnected processes.
Reclaim brings claim information, documents, communications, assessments and decisions together in one secure environment, giving claims teams a consistent way to manage each case from lodgement through to payment.
Automated workflows support intake, document collection, assessor assignment, SLA monitoring, decisions and payment initiation, helping teams move claims forward efficiently while maintaining clear accountability.
Stronger compliance and better member outcomes
Support consistent and compliant claims processing through structured workflows, configurable SLA management and a complete audit trail.
Reclaim is designed to support the requirements of the SIS Act, APRA SPS 530, Privacy Act APP and AML/CTF obligations, while capturing actions, timestamps and reasons throughout the claims journey.
By combining automation, secure case management and real-time visibility, funds can reduce administrative burden, respond to members faster and give claims teams more time to focus on cases that require human judgement.
Faster, more transparent claims outcomes
All your claims processes in one secure, intuitive platform.
Reclaim brings together claims management, member engagement, document processing, automation, compliance and analytics in one end-to-end environment.
Built on Microsoft Power Platform, it gives claims teams the visibility and control they need to manage claims consistently while providing members with a simpler, more transparent experience.
With automated workflows, SLA monitoring and real-time reporting, teams can reduce manual effort, identify delays earlier and make informed decisions throughout the claims lifecycle.
All your safety, compliance, and wellbeing processes in one secure, intuitive platform.
How Reclaim works
Superware’s Reclaim Claims Processing System is built on Microsoft Power Platform, providing a secure and scalable solution that integrates naturally with your existing Microsoft environment. Hosted within your Microsoft 365 tenancy, it helps your organisation maintain control of sensitive member and claims information.
Reclaim combines Power Apps, Power Automate, Power Pages and Power BI to support the complete claims lifecycle. Power Apps gives claims assessors a unified workspace, while Power Automate streamlines intake, document collection, SLA monitoring, assessor assignment, decisions and payment initiation.
Through Power Pages, members can securely lodge claims, upload supporting documents and track their claim status online. Power BI provides claims teams and executives with real-time visibility into claim volumes, decision rates, SLA performance and reportable metrics.
Together, these capabilities create a single source of truth for every claim, reducing fragmented processes and manual administration. Reclaim helps funds improve visibility, strengthen auditability and deliver a more efficient and member-focused claims experience.
Let’s transform claims management
See how Reclaim can help your fund streamline claims, strengthen compliance and deliver better outcomes for members.
